Shipping policy

Last updated: 11182025
Applies to: All purchases from The Giving Pain Purpose Shop Shopify Website

1. Fulfilment + Processing Time

  • We use Printful’s print-on-demand fulfillment system (except for our hats), which means once you place your order, it is created just for you.

  • Typical production time before shipping: It takes 2–5 business days to create a product and fulfill an order. Fulfillment time may vary depending on product type and print location.

  • Once your order leaves the fulfillment center, shipping time depends on your destination and shipping method.

2. Shipping Methods + Estimated Delivery Times
Using Printful’s shipping options, we offer the following delivery estimates (these are post-fulfilment only):

  • Standard Flat Rate: ~3-4 business days after fulfilment

  • Express: ~1-3 business days after fulfilment

Please note that actual delivery times may vary due to carrier delays, weather, holidays, or other factors beyond our control.

3. Shipping Rates + Regions

  • Shipping costs are calculated based on product category, weight, destination region, and whether items ship separately.

  • Orders containing multiple items or different categories (e.g., a mug + a sweatshirt) may incur higher shipping costs because some items ship separately.

4. Taxes

  • When you place your order, any applicable taxes will be displayed at checkout.

5. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • Please allow 24-48 hours for tracking information to update.

  • If tracking shows “delivered” but you didn’t receive your package, please check with your local post office, neighbors, or any safe delivery spot.

  • If tracking shows no movement for an extended period of time (past the estimated delivery window), contact us at info@thegivingpainpurposeshop.com so we can investigate. Printful supports lost-in-transit claims within 30 days of the estimated delivery date.  Our hats are fulfilled in-house, and we will investigate once a claim is made. See refund policy. 

6. Shipping Restrictions + Separate Shipments

  • Some items may ship separately from other items in your order because of packaging differences. Shipping charges for these items may not be combined with items that ship together. 

  • Address changes after your order has shipped may incur additional fees or may be marked as delivered/returned; in such cases, we may not be able to make accommodations.

7. Lost, Damaged, or Incorrect Shipments

  • If your shipment is damaged or you received an incorrect item, contact us immediately at info@thegivingpainpurposeshop.com with photos and your order number, and we’ll assist in resolving the issue.

  • If your package is lost in transit and qualifies for a claim, we’ll work with Printful to determine the next steps.  If the package is a hat, we will work with our fulfillment center to determine the next steps.

  • If the delivery address provided was incorrect and the package is returned to the fulfillment center, we may charge a re-shipping fee.

8. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time — the “Last updated” date above reflects this version. Continued use of the store indicates your acceptance of any updates.