Refund policy

Last updated: 11182025
Applies to: All purchases from The Giving Pain Purpose Shop Shopify Website

1. General On-Demand Merchandise (Hoodies, T-shirts, Mugs, Travel Cups)
Because our products are fulfilled on demand (produced for you via Printful, except for our hats), we cannot accept returns or exchanges for change of mind, wrong size, or unwanted items.

We recommend that you refer to size charts, product descriptions, and order carefully before checking out.

2. Exchanges for Hats
We do offer style exchanges only for our hat products if the fit is incorrect or the hat is damaged.

  • To request an exchange/return, contact us within 7 days of receiving your hat with your order number and the requested new style.

  • You’ll be responsible for shipping the original hat back to us (unless defective/damaged), along with emailing pictures of the damage, and we’ll ship the new one once the original is received and inspected.

  • If the returned hat is not in its original condition, we may deny the exchange or refund.

3. Lost or Undelivered Packages
If an order has not arrived:

  • Please allow the tracking time to update.

  • If a package is lost in transit (tracking shows no movement), contact us, and we will review the status with our fulfillment partner. According to Printful, our on-demand platform claims for lost packages must be submitted within 30 days of the estimated delivery date. 

  • If the tracking shows “delivered” but you did not receive it, we may need you to check with your local post office or neighbors.

4. Refunds/Exchanges
Refunds are only given in the following circumstances:

  • Hoodies, T-shirts, Mugs, Travel Cups: The item is confirmed defective, damaged, or misprinted.

  • Hats: In the case of hat exchanges, if you prefer a refund instead of the replacement, we’ll indicate the fee and procedure at our discretion.

5. Shipping Costs + Fees:

  • Shipping costs to you at the time of purchase are non-refundable when the reason for return is change of mind or wrong size (unless hat exchange, as stated above).

  • If we issue a refund for a defective/damaged item, we may refund the item cost but not necessarily the original shipping cost (unless we determine it appropriate).

  • Any return shipping cost for hat exchanges is the customer’s responsibility unless we deem it our error.

6. How to Initiate an Exchange or Claim
To initiate an exchange or claim:

  • Email us at info@thegivingpainpurposeshop.com with your order number, photos (if applicable), and a short description of the issue.

  • Our team will respond within 48 hours of receiving your email unless on one of these reserved holidays (New Year’s Day, Passover, Easter, Memorial Day, Independence Day, Veterans Day, Rosh Hashanah, Yom Kippur, Thanksgiving, Christmas, and Hanukkah), as there might be a delay in response time.

  • For hat exchanges: once approved, we will send you shipping instructions and the address for return.

  • For defective/damaged items from Printful: we will coordinate with Printful and communicate next steps (replacement or refund).

7. Additional Notes

  • Because items (outside of our hats)  are made-to-order, we cannot “restock” returned items; thus, our inability to accept change-of-mind returns. 

  • Please double-check sizes, colors, designs, and descriptions before ordering.  We cannot guarantee exchanges for the incorrect choice.

  • This policy is subject to change—please ensure you refer to the “Last updated” date above.